Free customer service courses

University of Maryland, College Park

Program Management and the Art of Communication

You may have heard that “90% of a project manager’s work is communication.” Well that’s even more true as a program manager. But do you know why communication is so important and what is good communication for making projects successful? If you have even a little project management experience, you

Last verified 19/10/2026

Google

System Administration and IT Infrastructure Services

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all orga

Last verified 25/09/2026

EDUCBA

.NET Core Mastery: Advanced Techniques for Exp Developers

Overview: Elevate your expertise in .NET Core with our specialization. Master advanced C# programming, web application development, testing, debugging, and building scalable applications. Gain insights into clean architecture, efficient database management, and scalable architecture design. Equip yo

Last verified 12/10/2026

Microsoft Learn

21st century learning design

21st Century Learning Design (21CLD) provides educators clear and practical ways to develop 21st skills using digital tools.

Last verified 05/10/2026

Coursera

A Clinician's Guide: Soft Skills for Better Patient Outcomes

This comprehensive specialization equips healthcare professionals with essential soft skills to transform patient care delivery and outcomes. Through 11 interactive courses, learners develop empathy, compassion, communication excellence, and resilience while gaining practical techniques including si

Last verified 11/11/2026

AAPC

AAPC Medical Biller

Competent, well-trained medical billers are vital to the financial success of the professional healthcare services claims process. With increasing reimbursement pressures in the healthcare industry, there is a growing need for organizations to hire highly trained and skilled medical billers. As a re

Last verified 22/10/2026

Nationally Recognised Training

Aboriginal and Torres Strait Islander Governance Foundations Skill Set

Nationally recognised skill set (BSBSS00134).

Last verified 13/10/2026

University of California, Irvine

Academic English: Writing

The skills taught in this Specialization will empower you to succeed in any college-level course or professional field. You’ll learn to conduct rigorous academic research and to express your ideas clearly in an academic format. In the final Capstone Project, all the knowledge that you’ve gained over

Last verified 25/10/2026

The University of Sydney

Academic Skills for University Success

Develop skills in information & digital literacy, problem-solving, critical thinking and communication. This Specialization is a high-level academic skills course designed to increase your level of academic preparedness prior to commencement of your studies in an English-medium university. The cour

Last verified 28/10/2026

Microsoft Learn

Access REST services from within Dynamics 365 Business Central

Learn how to use HTTP data types, connect to external REST services, and handle JSON data in Dynamics 365 Business Central.

Last verified 17/09/2026

Microsoft Learn

Accessibility fundamentals

At Microsoft, we understand the power of technology, and that’s why we continue to innovate, create, and design in a way that gives everyone the ability to achieve more. Trainings like this learning path, which covers accessibility fundamentals, are an important and necessary part of Microsoft’s accessibility strategy to support customers of all abilities. Don’t forget to share your awards on social media after completing each module!

Last verified 07/10/2026

Microsoft Learn

Active Directory Domain Services

Active Directory Domain Services

Last verified 09/10/2026

Coursera

Active Listening: Enhancing Communication Skills

In workplace and personal interactions, mastering active listening is a crucial skill for effective communication and building meaningful relationships. This comprehensive course on Active Listening introduces learners to a range of techniques and strategies that empower them to become active listen

Last verified 26/09/2026

Macquarie University

Adapting: Career Development

Organisations are undergoing enormous changes in their structures and processes as they seek to take advantage of innovations in technology, remain competitive in Globalising markets, and deal with the increasing diversity of their staff, customers, and supply chains. The four subjects in this speci

Last verified 26/09/2026

Microsoft Learn

Administer Active Directory Domain Services

This learning path helps prepare you for the APL-1008 Administer Active Directory Domain Services modern credential. You'll learn how to create, deploy, and maintain an Active Directory Domain Services environment. (AZ-1008)

Last verified 09/10/2026

Microsoft Learn

Administer Internet Information Services

This learning path aims to explain learners how to administer Internet Information Services (IIS) on Windows Server. IIS is a flexible, secure, and manageable Web server for hosting anything on the Web. It's used to host websites, services, and applications on the Internet or intranet. In this learning path, you learn how to install, configure, and manage IIS to host web applications and services.

Last verified 22/10/2026

Microsoft Learn

Administer remote computers by using Windows PowerShell

Administer remote computers by using Windows PowerShell

Last verified 15/10/2026

Adobe

Adobe Ecommerce Foundation

E-commerce is a crucial part of customer experience and B2B technology, with younger consumers becoming business buyers. Implementing an e-commerce system involves business, marketing, and IT to create a personalized user experience. E-commerce expertise includes understanding key concepts, business

Last verified 09/10/2026

Automatic Data Processing, Inc. (ADP)

ADP AIRS® Entry-Level Recruiter

Launch your career in talent acquisition with the ADP AIRS® Entry-Level Recruiter Professional Certificate. As companies compete for top talent in today's dynamic job market, there is a demand for skilled recruiters. This comprehensive program helps equip you with the essential skills and practical

Last verified 31/10/2026

Automatic Data Processing, Inc. (ADP)

ADP Entry-Level Payroll Specialist

Prepare for a career in payroll administration with the ADP Entry-Level Payroll Specialist Professional Certificate. Develop job-ready skills in payroll processing, payroll compliance, payroll tax fundamentals, payroll reporting, payroll systems, and payroll operations. No degree or prior experience

Last verified 22/10/2026

Board Infinity

Advanced AI-Driven Brand Strategy for Digital Growth & Scale

This Specialization equips marketing professionals, brand strategists, and business leaders with the skills to design and optimize modern brand strategies using digital ecosystems and AI. Learners will analyse customer journeys, apply AI for insight generation and personalization, develop multi-chan

Last verified 22/10/2026

Nationally Recognised Training

Advanced Diploma of Banking Services Management

Nationally recognised qualification (FNS60622).

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Civil and Structural Engineering

This qualification covers the knowledge and competencies required by civil and
 structural engineering paraprofessionals and engineering associates working across
 the construction, infrastructure, manufacturing, and resource sectors. It is designed
 for individuals involved in the plann

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Civil and Structural Engineering (Materials Testing)

Graduates will have the knowledge and skills to contribute to the capacity of civil and structural engineering and related industries and to maintain their competitiveness in a global marketplace. They will apply the latest technologies, value add to existing products, processes and services and as

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Electronics and Communications Engineering

Nationally recognised qualification (UEE60220).

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Event Management

Nationally recognised qualification (SIT60222).

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Functional Kinesiology

This qualification reflects the role of Kinesiologists who possess well developed cognitive and communication skills plus specialised knowledge of functional kinesiology that allows them to formulate responses to specific therapeutic needs. Kinesiologists at this level are expected to have knowledge

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Government

Nationally recognised qualification (PSP60122).

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Hospitality Management

Nationally recognised qualification (SIT60322).

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Industrial Data Communication, Networking and IT

The participants emerge from the course able to demonstrate specialised and integrated technical and theoretical knowledge, with considerable depth, in the area of Data Communication, Networking and Information Technology.
 
 Graduates of the Advanced Diploma of Industrial Data Communication

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Integrative Practice

This qualification provides knowledge and skills to work as counsellors and coaches who work with clients on personal, professional, psychological and faith issues using established counselling and coaching skills and models and approaches. They use communication and assessment skills to apply an in

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Interpreting

Nationally recognised qualification (PSP60922).

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Live Production and Management Services

Nationally recognised qualification (CUA60225).

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Marketing and Communication

Nationally recognised qualification (BSB60520).

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Performance (Acting)

This course prepares performers with a range of knowledge, and skills to enter the performing arts industry as an actor for roles in theatre and film productions, and television work. 
 On successful completion of the course, students will have further integrated acting, voice, movement, and ind

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Public Safety (Community Safety)

Nationally recognised qualification (PUA60719).

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Robotics and Mechatronics Engineering

This program is designed to meet the specialised needs of industry. Graduates will have the knowledge and skills to contribute to the capacity of robotics and mechatronics engineering and related industries to maintain their competitiveness in a global market place through the application of latest

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Telecommunications Data Centre Engineering

This course equips graduates with the specialized technical and managerial skills required to lead data centre operations in a high-stakes regulatory environment. Graduates will be prepared for Facilities Manager roles, ensuring operational sustainability and Tier-level availability across critical

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Travel and Tourism Management

Nationally recognised qualification (SIT60122).

Last verified 13/10/2026

Nationally Recognised Training

Advanced Diploma of Visual Merchandising

Nationally recognised qualification (SIR60221).

Last verified 13/10/2026

The Expert Academy

Advanced Sales Training: Challenging, Coaching And Closing

This Specialization develops the modern sales capabilities required to influence complex buying decisions and guide customers toward confident commitment. Across three courses, you’ll learn how to apply challenger-style insight, diagnostic coaching and structured deal progression techniques to shape

Last verified 06/10/2026

Nationally Recognised Training

Advanced Telecommunications Networking Skill Set

Nationally recognised skill set (ICTSS00114).

Last verified 13/10/2026

EDUCBA

Advanced XML Integration and Project Applications

This hands-on specialization equips learners with industry-relevant XML skills for web, mobile, and enterprise applications. From visual rendering using SVG and XSLT to advanced integration with Java, Android, and web services, learners will build, transform, and validate XML documents in real-world

Last verified 03/10/2026

Alex Genadinik

Affiliate Marketing For Passive Income - 2026

This specialization is intended for individuals who want to create their own online business or a side hustle. It is also great for established businesses that are seeking an additional revenue stream that doesn't distract from current operations, but helps to maximize earnings from current customer

Last verified 19/10/2026

Google Cloud

Agentic Strategy: Discover, Design, and Prototype

Step into the future with Agentic Strategy: Discover, Design, and Prototype. This course allows you to master the Google Agentic AI Transformation Framework and move beyond chatbots to autonomous teammates. Through a retail use case, you will learn to quantify business value, prioritize AI projects,

Last verified 25/09/2026

Simplilearn

Agile and Project Management Mastery for Scrum Leaders

This comprehensive Agile, Scrum, and Project Management specialization equips you with the skills to lead successful projects and excel in Agile environments. Through focused modules, you'll master Agile principles, Scrum frameworks, project planning, and advanced techniques to manage teams, optimiz

Last verified 31/10/2026

Coursera

Agile Project Coordination

This specialization builds essential project management and team coordination skills through practical, hands-on learning. You'll master core Agile frameworks, project planning tools, and workflow optimization techniques that drive successful project delivery. From understanding Scrum roles to autom

Last verified 22/10/2026

Skillshare

AI & Innovation: Harnessing AI for Creativity & Productivity

This Specialization is designed for writers, artists, designers, freelancers, and creative professionals who want to use AI to boost creativity and productivity while maintaining their unique voice and vision. Across three courses taught by Jacob Magnell, Vicky Barone, and Terence Zulu, you’ll learn

Last verified 15/10/2026

LearnQuest

AI Agents: Complete Beginner's Guide

This beginner-friendly Specialization helps non-technical professionals understand, build, and manage AI agents for everyday work. Across three courses, learners move from foundational concepts and use-case identification to hands-on creation of no-code agents that integrate with tools like calendar

Last verified 09/10/2026

LearnKartS

AI Automation Engineer with n8n

AI teams are being built faster than most organizations can train them. This specialization ensures your team is not left behind. The AI Automation Engineer with n8n specialization takes you from your first workflow to a deployed multi-agent AI system. Here is what you will build: Reliable Automa

Last verified 15/10/2026

EDUCBA

AI Chatbots with ChatGPT, Dialogflow & Watson

Build and deploy intelligent AI chatbots using ChatGPT, Dialogflow, and IBM Watson Assistant. Gain practical conversational AI skills for customer support, workflow automation, and business applications. This hands-on Specialization teaches you how to design conversational experiences, create inte

Last verified 03/10/2026

Claude Academy

AI Fluency for small businesses

Apply the 4D Framework to research, customer data and operations in small businesses.

Last verified 26/09/2026

Coursera Partner

AI for Customer care

This specialization consists of three progressive courses designed to equip customer care and after sales professionals with AI literacy, practical training, hands-on skills, and the ability to create AI-powered apps, agentic workflows and agents. The program follows a structured learning journey, m

Last verified 09/10/2026

AI CERTs

AI for Telecommunications

Telecommunications is undergoing one of its biggest transformations, and AI is at the center of it. From intelligent 5G networks and real-time traffic optimization to predictive maintenance and automated customer support-AI is redefining how the world connects. ThisAI for Telecommunications Special

Last verified 31/10/2026

Saïd Business School, University of Oxford

AI in Financial Services: Foundations through future trends

The financial sector is being reshaped by Artificial Intelligence, Open Finance, and the rise of data-driven innovation. In this three-course specialisation, you’ll explore how AI technologies like machine learning and natural language processing are transforming financial services, while gaining a

Last verified 28/10/2026

Microsoft Learn

AI in special education

This course supports educators in exploring how Microsoft AI tools can be thoughtfully used in special education environments to reduce administrative demands, strengthen accessibility, and support clear communication with families. Throughout the learning path, responsible use of AI, privacy, and transparency are emphasized so educators can determine when and how AI fits into their practice in ways that align with student needs and professional values.

Last verified 12/11/2026

STARWEAVER

AI Leadership & Strategic Implementation

AI Leadership & Strategic Implementation is a high-impact Specialization for C-suite executives, founders, and strategic leaders who want to leverage Generative AI to enhance leadership, innovation, and transformation. You’ll explore how to use ChatGPT, Claude, Gemini, and Grok to improve decision-m

Last verified 31/10/2026

Coursera

AI Techniques, Causal Inference & Business Optimization

This program equips data analysts and technical professionals to design AI solutions that stand up to real business scrutiny—measured, explainable, compliant, and optimized for impact. Across 11 hands-on short courses, you’ll build and evaluate conversational AI (including retrieval-augmented genera

Last verified 15/11/2026

EDUCBA

AI Technologies, Tools & Cloud Certification Specialization

This Specialization provides a comprehensive, hands-on pathway to mastering modern AI technologies, cloud-based AI services, and intelligent automation tools. Learners progress from foundational AI and machine learning concepts to deploying scalable AI systems using AWS services, generative AI platf

Last verified 15/10/2026

Pragmatic AI Labs

AI Tooling

This 20-course specialization takes you from understanding generative Artificial Intelligence (AI) foundation models to deploying production-grade, multi-model systems on Amazon Web Services (AWS). You begin with Amazon Bedrock and Large Language Model (LLM) fundamentals, then progress through promp

Last verified 28/10/2026

Skillshare

AI Video Avatars: Launch Your Automated Social Media Machine

Welcome to the Future of Digital Communication: AI-Powered Talking Avatars, taught by Future Skills Academy! Are you ready to unlock the full potential of cutting-edge technology and create lifelike, animated avatars that can speak and express themselves naturally? In this easy and fun course, you’

Last verified 06/11/2026

Coursera

AI-Enhanced Email Marketer with MailChimp, Gmail and Outlook

Email marketing is one of the most in-demand and high-ROI skills in digital marketing today. Businesses of all sizes rely on skilled email marketers to drive engagement, nurture leads, and convert subscribers into customers — making this an exciting and stable career path for those entering the mark

Last verified 03/10/2026

Coursera

AI-Powered Customer Success

Transform customer success through AI integration in this comprehensive program covering Voice of Customer practices, generative AI applications, retention strategies, and automated support systems. Learn to leverage cutting-edge technologies like ChatGPT, Claude, and custom AI models to enhance cus

Last verified 30/09/2026

Macquarie University

AI-Powered Cybersecurity

Cyber attacks are growing more sophisticated, and machine learning is now central to how organisations detect and respond to them. But attackers are increasingly targeting AI systems themselves — and most security professionals are not prepared. This Specialization gives you a rare combination of sk

Last verified 19/10/2026

Coursera

AI-Powered Modern Marketing

Transform your marketing expertise with cutting-edge AI tools and data-driven strategies in this comprehensive 17-course specialization. You'll learn to leverage generative AI for content creation, SEO optimization, and personalized customer engagement while building advanced analytics capabilities

Last verified 06/10/2026

ESSCA School of Management

AI-Powered Personal Branding

Unlock new professional opportunities and accelerate your career by building a strong professional profile, communicating your value effectively, and developing a credible digital presence with Generative AI. This specialization helps you identify your strengths, skills, contributions, and interests

Last verified 22/10/2026

Microsoft Learn

AI-powered teaching with Microsoft Education

Power your teaching with Microsoft Education's AI-powered tools.

Last verified 08/10/2026

Akamai Technologies, Inc.

Akamai Customer Consulting and Support

Prepare for a career in professional services or customer support.. In this program, you’ll learn in-demand consulting and technical skills like SQL, Linux, and Python to be job-ready in 4 months or less, with no prior degree or experience required to get started. You will learn the latest skills i

Last verified 06/11/2026

Packt

Allen Bradley Micro850 PLC with IIoT

This specialization features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the specialization. In this specialization, you will gain comprehensive expe

Last verified 22/10/2026

Nationally Recognised Training

Allied Health Assistance - Communication and Swallowing Skill Set

Nationally recognised skill set (HLTSS00080).

Last verified 13/10/2026

Microsoft Learn

Allow users to reset their password with Microsoft Entra self-service password reset

Learn how to allow users to reset their password with Microsoft Entra self-service password reset.

Last verified 09/10/2026

Google

Always Remember the Stakeholder

Successful data analysts balance the needs and expectations of their team and the stakeholders they support. In this course, you’ll learn strategies for managing stakeholder expectations while establishing clear communication with your team. By the end of this course, you will be able to: - Underst

Last verified 25/09/2026

Nationally Recognised Training

AMW005 Aircraft radio frequency communication and navigation system component repair/overhaul

Nationally recognised skill set (MEASS00462).

Last verified 13/10/2026

Google Cloud

Analytics as a Service for Data Sharing Partners

This is a self-paced lab that takes place in the Google Cloud console. In this lab you will learn how Authorized Views in BigQuery can be shared and consumed to create customer-specific dashboards.

Last verified 25/09/2026

EDUCBA

Analyze and Visualize Data with Tableau BI

This Specialization provides a structured, end-to-end learning journey in data visualization, business intelligence concepts, and desktop-based analytics using Tableau. Learners progress from foundational principles of data exploration and visual design to advanced analytics, forecasting, trend eval

Last verified 19/10/2026

Microsoft Learn

Analyze insights in Dynamics 365 Customer Insights - Journeys

Focus on evaluating analytics and key performance indicators of your marketing efforts to help understand impact and what tactics work best for your target audience. This learning path covers reviewing insights captured from contacts, leads, accounts, segments, and more. Entity-level and form-level calendars are covered as well as creating and customizing marketing calendars.

Last verified 23/10/2026

Nationally Recognised Training

Animal-Assisted Services Skill Set

Nationally recognised skill set (ACMSS00035).

Last verified 13/10/2026

LearnKartS

Apache Kafka

Master real-time data engineering with a specialization built for Cloud Architects, Data Engineers, DevOps Specialists, Security Analysts, and Consultants who want industry-ready Kafka skills. Unlike generic courses, this program uses rich analogies, visual walkthroughs, and real-world examples—to m

Last verified 15/10/2026

Edureka

API Development and Architecture

APIs are the backbone of today’s digital ecosystem, enabling seamless communication between applications, systems, and services. This Specialization is designed for software developers, engineers, and IT professionals who want to master the skills needed to design, build, secure, and manage APIs for

Last verified 06/10/2026

Google Cloud

API Gateway: Qwik Start

This is a self-paced lab that takes place in the Google Cloud console. API Gateway enables you to provide secure access to your services through a well-defined REST API that is consistent across all of your services, regardless of service implementation. In this lab, you will deploy an API on API Ga

Last verified 25/09/2026

Chegg Skills

Applied AI in Customer Service

Build practical AI skills you can apply to customer service workflows and everyday interactions. You’ll develop a foundation in artificial intelligence and prompt engineering, then learn how to use AI to support communication, streamline common service tasks, and improve customer experiences. Throug

Last verified 06/10/2026

Madecraft

Applied Data Analytics

Data professionals who can turn raw numbers into confident decisions are in demand across every industry, yet few analytics programs cover both the technical and communication skills that role requires. This Specialization gives you both. Across four courses, you'll apply a structured framework for

Last verified 15/10/2026

EDUCBA

Applied Python: Web Dev, Machine Learning & Cryptography

This hands-on specialization equips learners to build and deploy dynamic web applications, apply supervised machine learning techniques, and implement real-world cryptographic systems using Python. Across five project-based courses, learners will gain expertise in server-side scripting, sentiment an

Last verified 25/10/2026

EDUCBA

Apply AI Foundations with Python and AWS

This Specialization provides a structured and practical introduction to artificial intelligence, covering core AI concepts, machine learning fundamentals, deep learning principles, and real-world AI applications. Learners gain hands-on experience using Python tools and AWS AI services to analyze dat

Last verified 28/10/2026

EDUCBA

Apply Machine Learning for Predictive Business Analytics

This Specialization equips learners with practical machine learning skills to solve real-world business problems across customer analytics, financial fraud, logistics, and supply chain domains. Learners progress through end-to-end workflows including data preparation, exploratory analysis, predictiv

Last verified 09/10/2026

EDUCBA

Apply OpenGL Rendering Pipeline Architecture

This Specialization provides a comprehensive, architecture-driven pathway into modern OpenGL and real-time graphics programming. Learners progress from foundational concepts such as GPU communication, vertex buffers, and shader pipelines to advanced topics including rendering system architecture, te

Last verified 03/10/2026

Microsoft Learn

Apply responsible AI principles in learning environments

Discover Microsoft's commitment to ethical AI. Learn about the principles of responsible AI - fairness, reliability & safety, privacy & security, transparency, inclusiveness, and accountability specifically for a learning environment. Principles that are designed to guide and shape the future of AI development and usage.

Last verified 10/10/2026

Microsoft Learn

Apply task decomposition and agent collaboration strategies in Microsoft Foundry

Apply advanced task decomposition strategies in Microsoft Foundry multi-agent systems. Design prompt chaining workflows, implement LLM-driven adaptive decomposition, configure agent handoff protocols for context-preserving transitions, and balance decomposition granularity against coordination overhead.

Last verified 11/11/2026

Microsoft Learn

Architect AI solutions for business productivity

Learn how to design AI-powered business solutions using agents, generative AI, and Microsoft Copilot to enhance productivity and efficiency.

Last verified 03/10/2026

Microsoft Learn

Architect migration, business continuity, and disaster recovery in Azure

Learn how to migrate resources to Azure, how to provide site recovery for your applications in Azure and on-premises, and how to your applications are available through service interruptions and changes in load.

Last verified 21/10/2026

Microsoft Learn

Architect production-grade multi-agent AI solutions in Azure

Learn how to design production-grade agentic AI solutions in Microsoft Foundry. This training covers stateful agentic loop architecture, hierarchical orchestration patterns, dynamic task decomposition strategies, and enterprise-scale agent communication ecosystems, including A2A protocol integration for cross-platform agent connectivity. AI-500

Last verified 08/10/2026

Microsoft Learn

Architect secure infrastructure in Azure

Learn about the tools and services available on Azure to ensure your resources are secure.

Last verified 17/10/2026

Coursera Partner

Architecting Scalable Applications and Systems

Systems rarely fail because nobody knew how to write the code. They fail because a decision made two years ago was never revisited. This specialization is about those decisions. Availability comes first. What it means, how to measure it, and how service tiers and clear ownership stop one failure f

Last verified 06/10/2026

Google Cloud

Architecting with Google Compute Engine

>>> By enrolling in this specialization you agree to the Qwiklabs Terms of Service as set out in the FAQ and located at: https://qwiklabs.com/terms_of_service <<< This specialization introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cl

Last verified 19/10/2026

Google Cloud

Architecting with Google Kubernetes Engine

The Architecting with Google Kubernetes Engine specialization will teach you how to implement solutions using Google Kubernetes Engine, or GKE, including building, scheduling, load balancing, and monitoring workloads, as well as providing for discovery of services, managing role-based access control

Last verified 19/10/2026

Google Cloud

Architecting with Google Kubernetes Engine: Production

In this course, you'll learn about Kubernetes and Google Kubernetes Engine (GKE) security; logging and monitoring; and using Google Cloud managed storage and database services from within GKE. This is the second course of the Architecting with Google Kubernetes Engine series. After completing this

Last verified 25/09/2026

Packt

Architectures for the Intelligent AI-Ready Enterprise

The specialization provides a structured learning journey for enterprise leaders to build and implement intelligent AI-ready architectures. The first course in the path, Foundations of AI-Ready Enterprise Architecture, establishes the strategic and technical foundation for AI integration, covering m

Last verified 09/10/2026

Packt

Arduino Programming and Project Development

This specialization features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the specialization. In this hands-on specialization, you’ll explore the fund

Last verified 03/10/2026

John Wiley & Sons

Artificial Intelligence All-in-One For Dummies

This specialization provides a comprehensive path from foundational AI concepts to advanced generative AI techniques. In the first course, learners will explore AI’s core definitions, the role of data, and the fundamentals of algorithms and hardware. They will also dive into machine learning, deep l

Last verified 15/11/2026

Coursera

Asana Execution: Collaborate, Communicate & Report

Transform your project management capabilities with comprehensive Asana mastery that drives team productivity and project success. This 9-course program takes you from basic communication to advanced automation, teaching essential skills every modern project manager needs. You'll master task communi

Last verified 06/11/2026

Board Infinity

ASP.NET for Experienced Developers

Master the expertise to build modern, secure, and scalable applications using .NET technology. This comprehensive three-course specialization takes you from programming fundamentals to advanced deployment practices: C# for .NET Developers – Build a strong foundation in C# and the .NET framework, co

Last verified 28/10/2026

Microsoft Learn

Assemble to order in Dynamics 365 Business Central

Do you need to assemble items for orders? This module will focus on the assemble-to-order flows. It explains how to create and process assembly orders for sold items that are not kept in inventory. It demonstrates how to customize assembly orders based on customers’ demand and how to check the availability of the assembly components.

Last verified 17/09/2026

Adobe

Assistant Editing in Film with Adobe Premiere

This Specialization prepares you to work as a professional assistant editor in Adobe Premiere across the full lifecycle of a production. Through three courses, you'll configure production-ready Premiere environments, protect and organize camera-original footage, support editors during active product

Last verified 19/10/2026

Microsoft Learn

Audit and search activity in Microsoft Purview

Logging actions and locating content are essential for investigating events, supporting compliance efforts, and maintaining transparency. Microsoft Purview provides audit and content search capabilities to help organizations understand what actions were taken and find specific items across Microsoft 365 services. This learning path aligns with exam SC-401: Microsoft Information Security Administrator.

Last verified 05/10/2026

Microsoft Learn

Automate inspection of health

Learn to implement automated health monitoring, configure event notifications, set up service hooks for pipeline monitoring, and establish quality gates for comprehensive release management

Last verified 14/11/2026

Microsoft Learn

Automate processes with Robotic Process Automation and Power Automate for desktop

Learn how use Robotic Process Automation to automate business processes.

Last verified 10/10/2026

Microsoft Learn

Automate system, workstation, and services actions in Power Automate for desktop

Learn about the system, workstation, and services actions in Power Automate for desktop.

Last verified 02/11/2026

Nationally Recognised Training

Automotive CNG Service and Repair Skill Set

Nationally recognised skill set (AURSS00028).

Last verified 13/10/2026

Nationally Recognised Training

Automotive LPG Installation, Service and Repair Skill Set

Nationally recognised skill set (AURSS00032).

Last verified 13/10/2026

Nationally Recognised Training

Automotive LPG Service and Repair Skill Set

Nationally recognised skill set (AURSS00033).

Last verified 13/10/2026

Packt

AWS Certified Data Analytics Specialty (2023) Hands-on

Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. In this course, you’ll master AWS services ess

Last verified 06/11/2026

Packt

AWS Certified Security – Specialty (SCS-C02) Exam Guide

This specialization provides a comprehensive pathway for the AWS Certified Security – Specialty (SCS-C02) exam. It starts by covering cloud security fundamentals, focusing on the AWS Shared Responsibility Model, key AWS services, and securing infrastructure like EC2 and VPC. You’ll explore how to ma

Last verified 19/10/2026

Amazon Web Services

AWS Cloud Solutions Architect

This program equips you with the knowledge and skills required to kick start your career in cloud architecture and helps you prepare for the AWS Certified Solutions Architect - Associate certification exam. You will start by learning key AWS Services for compute, storage, database, networking, moni

Last verified 19/10/2026

Whizlabs

AWS Core+: Technical Essentials for Team Managers

AWS Core+: Technical Essentials for Team Managers is designed for aspiring technology leaders, team managers, and professionals who want to build a strong foundation in AWS cloud technologies, security, governance, and generative AI. Learners will explore core AWS services, cloud architecture princi

Last verified 15/11/2026

Amazon Web Services

AWS Fundamentals

This specialization gives current or aspiring IT professionals an overview of the features, benefits, and capabilities of Amazon Web Services (AWS). As you proceed through these four interconnected courses, you will gain a more vivid understanding of core AWS services, key AWS security concepts, str

Last verified 30/09/2026

Amazon Web Services

AWS Generative AI and AI Agents with Amazon Bedrock

Start on a journey into the world of generative AI with this AWS Professional Certificate program. Designed for software developers and DevOps engineers, this program will arm you with the skills to use AWS' generative AI services, particularly Amazon Bedrock, to create generative AI applications.

Last verified 28/10/2026

Amazon Web Services

AWS Generative AI Applications

Revitalize your career with must-have AI skills in one of technology's fastest-growing fields. This comprehensive program, designed for business professionals and aspiring technologists, teaches you how to leverage AWS AI services to enhance productivity and drive innovation—no deep technical backgr

Last verified 28/10/2026

LearnKartS

AWS Solutions Architect Associate Exam Prep

The AWS Solution Architect Associate Exam Prep specialization is for individuals seeking to develop proficiency in AWS cloud architecture and services. The course also aligns with the AWS Solution Architect Associate exam structure, helping you prepare for the certification exam. This is a 4-course

Last verified 28/10/2026

Amazon Web Services

AWS Tech Sales Representative

AWS Tech Sales Representative prepares learners to engage customers, position AWS solutions, and manage sales opportunities within modern enterprise sales environments. The program is designed for learners interested in roles such as Tech Sales Representative, Cloud Sales Representative, Business De

Last verified 12/10/2026

Whizlabs

AWS: IoT, Machine Learning and Blockchain

AWS: IoT, Machine Learning, and Blockchain is the second course of Exam Prep (SAP-C02): AWS Certified Solutions Architect - Professional Specialization. This course explores key AWS services for building intelligent and connected applications. Learners will gain insights into AWS IoT Core, AWS IoT E

Last verified 28/09/2026

Microsoft Learn

AZ-104: Deploy and manage Azure compute resources

Learn how to deploy and configure virtual machines, containers, and Web Apps in Azure.

Last verified 02/10/2026

Microsoft Learn

AZ-400: Design and implement a dependency management strategy

Learn how to design and implement a comprehensive dependency management strategy for DevOps. Explore package dependencies, package management, artifact security, versioning strategies, and GitHub Packages integration for efficient software development.

Last verified 10/10/2026

Microsoft Learn

AZ-400: Development for Enterprise DevOps

Learn Git features and DevOps practices that help organizations build better software together.

Last verified 05/10/2026

Microsoft Learn

AZ-400: Implement CI with Azure Pipelines and GitHub Actions

AZ-400: Implement CI with Azure Pipelines and GitHub Actions

Last verified 07/10/2026

Microsoft Learn

AZ-400: Implement continuous feedback

Learn to implement continuous feedback practices in DevOps using Azure Application Insights, monitoring dashboards, team knowledge sharing, automated analytics, and blameless retrospectives to create a culture of continuous improvement.

Last verified 11/10/2026

Microsoft Learn

AZ-400: Implement security and validate code bases for compliance

AZ-400: Implement security and validate code bases for compliance - Learn DevSecOps practices, secure pipeline implementation, open-source software security, software composition analysis, and comprehensive security monitoring with Microsoft Defender for Cloud, Azure Policy, and GitHub Advanced Security.

Last verified 10/10/2026

Microsoft Learn

AZ-400: Manage infrastructure as code using Azure and DSC

AZ-400: Manage infrastructure as code using Azure and DSC

Last verified 09/10/2026

KodeKloud

AZ-900: Microsoft Azure Fundamentals Training with Labs

Prepare for the Microsoft AZ-900 Azure Fundamentals certification with hands-on labs and real-world scenarios. This program covers every AZ-900 exam domain—cloud concepts, Azure architecture, core services, security, governance, and cost management—so you build practical skills while studying for th

Last verified 28/10/2026

Coursera

B2B Sales Foundations: Pipeline, Process & Communication

Transform your B2B sales approach with this comprehensive program covering the sales lifecycle from pipeline development to deal closure. With the six-stage sales funnel framework, you'll learn to align activities with buyer readiness. Develop advanced communication skills using DISC profiling to ad

Last verified 12/10/2026

The Expert Academy

B2B Sales: Negotiation, Deal Closing And Buyer Influence

This Specialization equips sales professionals with the negotiation, communication and closing skills needed to manage complex buyer conversations with confidence. Across four courses, you will learn how to prepare for sales negotiations, protect value, influence buyer decisions, handle objections a

Last verified 28/10/2026

Scrimba

Backend as a Service

In this Specialization, you’ll build a practical foundation in SQL before learning how to use Supabase and Firebase to add backend functionality to applications. You’ll work with databases, cloud backend services, and application data, then apply these skills while building a mobile app with Firebas

Last verified 11/11/2026

EDUCBA

Banking, Credit & Risk Management

Master banking, credit analysis, credit ratings, and loan risk management through practical, job-relevant learning. Build the financial and operational skills needed to evaluate borrowers, assess creditworthiness, and manage lending decisions. This Specialization develops an end-to-end understandi

Last verified 15/11/2026

Nationally Recognised Training

Basic Technician Network Build and Operate Skill Set

Nationally recognised skill set (ICTSS00087).

Last verified 13/10/2026

Microsoft Learn

Best practices for Java apps on Azure

Start here and learn how you can monitor, automate, tune, autoscale, secure and build Java apps on Azure. As always, use tools and frameworks that you know and love – Spring, Tomcat, WildFly, JBoss, WebLogic, WebSphere, Maven, Gradle, IntelliJ, Eclipse, Jenkins, Terraform and more.

Last verified 29/10/2026

Nationally Recognised Training

Beverage Advice

Nationally recognised skill set (SITSS00075).

Last verified 13/10/2026

Board Infinity

BFSI Essentials: Unlocking Finance Careers

This specialization provides a deep dive into the key segments of the BFSI sector, including banking, financial services, insurance, and investment management. Learners will acquire critical skills in financial analysis, risk management, and technological innovations, preparing them for diverse role

Last verified 27/09/2026

Chief Executives and Managing Directors

$154k

Data Analyst

$75k – $110k

Aged Care Worker

$58k – $72k

Disability Support Worker

$58k – $75k

IT Support Officer

$60k – $80k

Project Coordinator

$70k – $90k

Manufacturers

$110k

Digital Marketing Assistant

$60k – $80k

Customer Service Officer

$55k – $68k

Administration Assistant

$60k – $75k

Amusement, Fitness and Sports Centre Managers

$80k

Legislators

Not published

Human Resource Professionals

$102k

Call, Contact Centre and Customer Service Managers

$115k

Child Care Centre Managers

$103k

Conference and Event Organisers

$85k

General Managers

$181k

ICT Sales Representative

$95k

School Principals

$153k

Customer Service Manager

$77k

Advertising, Public Relations and Sales Manager

$139k

Corporate Services Managers

$152k

Senior Non-Commissioned Defence Force Officers

Not published

Finance Managers

$151k

Policy and Planning Managers

$153k

Caravan Park and Camping Ground Managers

$79k

Hotel and Motel Managers

$95k

Authors, and Book and Script Editors

Not published

Film, Television, Radio and Stage Directors

$103k

Accountant

$75k – $110k

Retail Store Manager

$65k – $95k

Pharmacy Assistant

$52k – $66k

Medical Receptionist

$55k – $70k

Team Leader

$80k – $105k

Project Manager

$110k – $160k

Data Entry Operator

$50k – $62k

Executive Assistant

$80k – $110k

Content Writer

$65k – $90k

Operations Manager

$110k – $150k

Hotel Front Office Attendant

$52k – $66k

Teacher Aide

$52k – $68k

Cafe or Restaurant Manager

$65k – $90k

Retail Sales Assistant

$48k – $60k

Support Coordinator

$75k – $95k

Call Centre Operator

$52k – $68k

Recruitment Consultant

$65k – $110k

Community Support Worker

$60k – $78k

Administrative Assistant

$55k – $72k

Barista

$50k – $62k

Human Resources Officer

$70k – $95k

Delivery Driver

$55k – $72k

Retail Supervisors

$66k

Architects and Landscape Architects

$120k

Registered Nurse

$75k – $105k

Training and Development Professionals

$102k

Fashion, Industrial and Jewellery Designers

$97k

Medical Laboratory Scientists

$107k

Optometrists and Orthoptists

$98k

Archivists, Curators and Records Managers

$119k

Veterinarians

$125k

Pharmacists

$102k

Other Health Diagnostic and Promotion Professionals

$105k

Economists

$149k

Multimedia Specialists and Web Developers

$129k

Chiropractors and Osteopaths

Not published

Early Childhood (Pre-primary School) Teachers

$99k

Intelligence and Policy Analysts

$113k

Middle School Teachers

$126k

Secondary School Teachers

$121k

Management and Organisation Analysts

$127k

Podiatrists

$105k

Advertising and Marketing Professionals

$102k

Barristers

$182k

ICT Sales Professionals

$104k

Vocational Education Teachers

$111k

Public Relations Professionals

$106k

Agricultural and Forestry Scientists

$108k

Private Tutors and Teachers

$131k

Hairdressers

$63k

Specialist Physicians

$188k

Electronics Engineers

$144k

Physiotherapists

$98k

Database and Systems Administrators, and ICT Security Specialists

$128k

Complementary Health Therapists

Not published

Youth Worker

$60k – $80k

ICT Business and Systems Analysts

$140k

Agricultural Technicians

$94k

Counsellors

$112k

Surgeons

$203k

Animal Attendants and Trainers

$66k

Ministers of Religion

$104k

Midwives

$110k

Psychologists and Psychotherapists

$115k

Social Professionals

$110k

Veterinary Nurses

$87k

Social Worker

$80k – $105k

Florists

$62k

Nurse Managers

$138k

Electrician

$80k – $120k

Aircraft Maintenance Engineers

$103k

Computer Network Professionals

$120k

Telecommunications Trades Workers

$107k

Judicial and Other Legal Professionals

$146k

Upholsterers

$79k

Chef

$60k – $85k

Safety Inspectors

$124k

Child Carers

$70k

Nurserypersons

$84k

Plumber

$80k – $120k

Massage Therapists

$41k

Clothing Trades Workers

Not published

Signwriters

$78k

Cafe Workers

$70k

Sports Coaches, Instructors and Officials

$75k

ICT Sales Assistants

$61k

Betting Clerks

$16k

Indigenous Health Workers

$76k

Contract, Program and Project Administrators

$111k

Survey Interviewers

$48k

Education Aides

$70k

Switchboard Operators

$75k

Driving Instructors

$116k

General Clerks

$75k

Sales Assistants (General)

$65k

Funeral Workers

Not published

Dental Assistants

$63k

Keyboard Operators

$71k

Other Miscellaneous Clerical and Administrative Workers

$83k

Gallery, Museum and Tour Guides

$74k

Personal Care Consultants

Not published

Information Officers

$76k

Other Personal Service Workers

$32k

Debt Collectors

$79k

Ambulance Officers and Paramedics

$148k

Payroll Clerks

$84k

Hotel Service Managers

$73k

Outdoor Adventure Guides

$67k

Dental Hygienists, Technicians and Therapists

$115k

Waiters

$70k

Defence Force Members - Other Ranks

Not published

Sportspersons

Not published

Insurance, Money Market and Statistical Clerks

$78k

Library Assistants

$93k

Prison Officers

$108k

Welfare Support Workers

$96k

Insurance Agents

$81k

Receptionist

$52k – $66k

Bar Attendants and Baristas

$78k

Auctioneers, and Stock and Station Agents

Not published

Ticket Salespersons

$66k

Office Managers

$90k

Security Officers and Guards

$95k

Service Station Attendants

$64k

Court and Legal Clerks

$70k

Models and Sales Demonstrators

$27k

Credit and Loans Officers

$94k

Other Construction and Mining Labourers

$98k

Purchasing and Supply Logistics Clerks

$81k

Automobile Drivers

$24k

Pharmacy Sales Assistants

$58k

Street Vendors and Related Salespersons

Not published

Kitchenhands

$67k

Shelf Fillers

$53k

Product Quality Controllers

$73k

Telemarketers

$71k

Other Miscellaneous Labourers

$80k

Train and Tram Drivers

$156k

Food Trades Assistants

$72k

Earthmoving Plant Operators

$99k

Fast Food Cooks

$51k

Police

$133k

Special Education Teachers

$112k

Beauty Therapists

$61k

Occupational Therapists

$99k

Actuaries, Mathematicians and Statisticians

$108k

ICT Managers

$172k

Travel Attendants

$78k

Graphic and Web Designers, and Illustrators

$96k

Enrolled and Mothercraft Nurses

$92k

Gallery, Library and Museum Technicians

$78k

Bank Workers

$84k

Telecommunications Engineering Professionals

$145k

Other Hospitality, Retail and Service Managers

$110k

ICT Support Technicians

$88k

Cafe and Restaurant Managers

$85k

Human Resource Clerks

$77k

Commissioned Officers (Management)

$184k

Transport and Despatch Clerks

$89k

Transport Services Managers

$138k

Aged and Disabled Carers

$92k

General Practitioners and Resident Medical Officers

$127k

Checkout Operators and Office Cashiers

$56k

Production Managers

$119k

Gaming Workers

$80k

Welfare, Recreation and Community Arts Workers

$102k

Butchers and Smallgoods Makers

$81k

Real Estate Sales Agents

$78k

Interior Designers

$88k

Anaesthetists

$431k

Couriers and Postal Deliverers

$78k

Financial Brokers

$134k

Other Sales Assistants and Salespersons

$69k

Bus and Coach Drivers

$93k

Housekeepers

$64k

Financial Dealers

$138k

Nutrition Professionals

$87k

Retail and Wool Buyers

$80k

Photographers

$96k

Music Professionals

$92k

Fire and Emergency Workers

$129k

Practice Managers

$86k

Air Transport Professionals

$138k

Telecommunications Technical Specialists

$119k

Construction Managers

$195k

Other Accommodation and Hospitality Managers

$100k

Audiologists and Speech Pathologists \ Therapists

$104k

Nursing Support and Personal Care Workers

$84k

Fitness Instructors

$78k

Personal Assistants

$95k

Conveyancers and Legal Executives

$82k

Inspectors and Regulatory Officers

$97k

Teachers of English to Speakers of Other Languages

$123k

Diversional Therapist

$75k

Journalists and Other Writers

$90k

Crane, Hoist and Lift Operators

$177k

Retail Managers

$84k

Medical Imaging Professionals

$123k

Motor Vehicle and Vehicle Parts Salespersons

$68k

ICT Support and Test Engineers

$110k

Dental Practitioners

$168k

Primary School Teachers

$116k

Education Advisers and Reviewers

$131k

Software and Applications Programmers

$132k

Solicitor

$108k

Sales Representatives

$88k

Librarians

$96k

Importers, Exporters and Wholesalers

$96k

Financial Investment Advisers and Managers

$134k

Secretaries

$85k

Freight and Furniture Handlers

$86k

Supply, Distribution and Procurement Managers

$147k

Deck and Fishing Hands

$89k

Technical Sales Representatives

$135k

Other Hospitality Workers

$82k

Call or Contact Centre Workers

$74k

Other Information and Organisation Professionals

$114k

University Lecturers and Tutors

$152k

Sewing Machinists

$55k

Other Education Managers

$142k

Special Care Workers

$89k

Licensed Club Managers

$92k

Primary Products Inspectors

$69k

Electronics Trades Workers

$98k

Caretakers

$72k

Research and Development Managers

$150k

Chemical and Materials Engineers

$148k

Tourism and Travel Advisers

$69k

Human Resource Managers

$144k

Insurance Investigators, Loss Adjusters and Risk Surveyors

$104k

Health and Welfare Services Managers

$141k