Skill pathway
Case Management
Community Services
Coordinating support plans, referrals, records and client outcomes.
Why employers ask for Case Management
Case Management shows up in the skill requirements for 10 of the Australian careers we track, including Social Worker, Community Support Worker, Support Coordinator. 1 of the job listings currently on SkillHarbour name it as a requirement.
Where to learn Case Management
Start here (beginner)
TAFE NSW
Diploma of Community Services (Case Management)
Nationally Recognised Training
Certificate IV in Stolen Generations Family Research and Case Management
Nationally Recognised Training
Certificate IV in Alcohol and Other Drugs
Nationally Recognised Training
Case Management Skill Set
Microsoft Learn
Manage cases, workloads, and service commitments in Dynamics 365 Customer Service
Microsoft Learn
Introduction to service in Dynamics 365
Nationally Recognised Training
Advanced Diploma of Justice
Nationally Recognised Training
Defence Paralegal Case Management Skill Set
Nationally Recognised Training
Diploma of Counselling
Nationally Recognised Training
Diploma of Child, Youth and Family Intervention
Nationally Recognised Training
Diploma of Community Services
Nationally Recognised Training
Diploma of Youth Work
Nationally Recognised Training
Graduate Certificate in Client Assessment and Case Management
Nationally Recognised Training
Work with Clients with Complex Needs Skill Set
Learn to Care
Support Coordination Case Management Basics
Go further
Microsoft Learn
Configure AI for case management in Dynamics 365 Customer Service
Microsoft Learn
Extend and analyze Dynamics 365 Customer Service
Microsoft Learn
Configure AI and the service representative experience
Careers that use Case Management
Social Worker
$80k – $105k · needed at level 3 of 5
Community Support Worker
$60k – $78k · needed at level 3 of 5
Support Coordinator
$75k – $95k · needed at level 3 of 5
Occupational Therapists
$99k · needed at level 3 of 5
Indigenous Health Workers
$76k · needed at level 3 of 5
Other Information and Organisation Professionals
$114k · needed at level 3 of 5
Occupational and Environmental Health Professionals
$119k · needed at level 3 of 5
Solicitor
$108k · needed at level 3 of 5
Welfare Support Workers
$96k · needed at level 3 of 5
Conveyancers and Legal Executives
$82k · needed at level 3 of 5