Skill pathway
CRM Software
Customer Service
CRM Software is one of the skills Australian employers list in job ads we track. Below is the free training that builds it and the work it leads to.
Why employers ask for CRM Software
CRM Software shows up in the skill requirements for 7 of the Australian careers we track, including Customer Service Officer, Recruitment Consultant, ICT Sales Representative. 2 of the job listings currently on SkillHarbour name it as a requirement.
Where to learn CRM Software
Start here (beginner)
Simon Sez IT
HubSpot CRM Tutorial for Beginners - Complete Training Course
Coursera
Technology & Software Sales Fundamentals
Coursera
Sync CRM Contacts
Coursera
Advanced Selling with AI & Emotional Intelligence
Simplilearn
Multichannel Marketing - Email, Content and Mobile Marketing
Microsoft
Microsoft AI-Powered Sales & Relationship Management
Coursera
Advanced Campaign & Channel Analytics
Coursera
Digital Marketing Operations & Analytics
Salesforce
Customer Success with Customer 360
Amazon Web Services
AWS Tech Sales Representative
Coursera
B2B Sales Foundations: Pipeline, Process & Communication
Fundação Instituto de Administração
Inteligência Artificial Aplicada ao CRM
Coursera
Professional Sales Mastery
Microsoft Learn
Use Dynamics 365 Copilot for Sales
LearnKartS
Salesforce Admin Certification Preparation
Coursera
AI Marketing Analytics
Coursera
Salesforce Starter Kit
Coursera
Email Marketing Foundations
LearnQuest
Mastering Sales Negotiations and Closure
Coursera
Marketing Specialist
Zoho Corporation
Zoho Sales Representative
The Expert Academy
B2B Sales: Negotiation, Deal Closing And Buyer Influence
Coursera
GenAI for Sales: Prospecting, Pitching, and Growth
The Expert Academy
Virtual Selling: Build Trust And Close More Deals Online
The Expert Academy
Brand-Driven Sales: Influence Buyers And Grow Revenue
Coursera
CRM, Project Management & Omnichannel Strategy
Microsoft Learn
Prepare to teach MB-910 Microsoft Dynamics 365 Fundamentals (CRM)
Coursera
Email Marketing Foundations — Copy, Lists & Compliance
EDUCBA
TQM Excellence: Lean Six Sigma & Quality Systems
Coursera
GenAI for Sales Operations: Automation, Analytics & Strategy
EDUCBA
Salesforce Administration Fundamentals
Learn to Care
Using CRM for Business Development & Referral Tracking
EDUCBA
VBA Automation for Excel Workflows
IBM
IBM Sales Representative
Go further
Careers that use CRM Software
Customer Service Officer
$55k – $68k · needed at level 3 of 5
Recruitment Consultant
$65k – $110k · needed at level 3 of 5
ICT Sales Representative
$95k · needed at level 3 of 5
Customer Service Manager
$77k · needed at level 3 of 5
ICT Sales Professionals
$104k · needed at level 3 of 5
Call or Contact Centre Workers
$74k · needed at level 3 of 5
Telemarketers
$71k · needed at level 3 of 5