Skill pathway
Customer Relationship Management
Customer Relationship Management is one of the skills Australian employers list in job ads we track. Below is the free training that builds it and the work it leads to.
Why employers ask for Customer Relationship Management
We're still mapping the Australian careers that ask for Customer Relationship Management.
Where to learn Customer Relationship Management
Start here (beginner)
Go further
Microsoft Learn
Collaborate with Microsoft Teams in Dynamics 365 Customer Service
Microsoft Learn
Configure experience profiles in Dynamics 365 Customer Service
Microsoft Learn
Work with service-level agreements in Dynamics 365 Customer Service
Microsoft Learn
Configure work classification and assignment in Dynamics 365 Customer Service
Microsoft Learn
Use skill-based routing in Dynamics 365 Customer Service
Microsoft Learn
Configure reliable email intake in Dynamics 365 Customer Service
Microsoft Learn
Support customers across engagement channels in Dynamics 365 Customer Service
Microsoft Learn
Route and distribute work in Dynamics 365 Customer Service
Microsoft Learn
Handle conversations in Copilot Service workspace
Microsoft Learn
Extend and analyze Dynamics 365 Customer Service