Skill pathway
Customer Relationship Management
Customer Relationship Management is one of the skills Australian employers list in job ads we track. Below is the free training that builds it and the work it leads to.
Why employers ask for Customer Relationship Management
Customer Relationship Management shows up in the skill requirements for 4 of the Australian careers we track, including Call, Contact Centre and Customer Service Managers, ICT Sales Representative, Customer Service Manager. 1 of the job listings currently on SkillHarbour name it as a requirement.
Where to learn Customer Relationship Management
Start here (beginner)
Microsoft Learn
Introduction to navigating the modern Contact Center
Microsoft
Microsoft AI-Powered Sales & Relationship Management
Microsoft Learn
Manage cases, workloads, and service commitments in Dynamics 365 Customer Service
Microsoft Learn
Introduction to service in Dynamics 365
Coursera
Customer Analytics & Intelligence
Microsoft Learn
Transform service delivery with AI in Dynamics 365
Microsoft Learn
Describe the foundations of Dynamics 365 customer engagement apps
Sage Publications
Marketing Strategy & Management
Microsoft Learn
Manage cases with Copilot Service workspace
EDUCBA
VBA Automation for Excel Workflows
Go further
Microsoft Learn
Extend and analyze Dynamics 365 Customer Service
Microsoft Learn
Collaborate with Microsoft Teams in Dynamics 365 Customer Service
Microsoft Learn
Configure experience profiles in Dynamics 365 Customer Service
Microsoft Learn
Configure work classification and assignment in Dynamics 365 Customer Service
Microsoft Learn
Use skill-based routing in Dynamics 365 Customer Service
Microsoft Learn
Configure reliable email intake in Dynamics 365 Customer Service
Microsoft Learn
Support customers across engagement channels in Dynamics 365 Customer Service
Microsoft Learn
Route and distribute work in Dynamics 365 Customer Service
Microsoft Learn
Handle conversations in Copilot Service workspace
Microsoft Learn
Configure channels in Dynamics 365 Contact Center
Microsoft Learn
Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service
Microsoft Learn
Create surveys with Dynamics 365 Customer Voice
Microsoft Learn
Work with Customer Service Insights
Microsoft Learn
Use Connected Customer Service with Dynamics 365
Microsoft Learn
Configure AI and the service representative experience
Microsoft Learn
Validate your Dynamics 365 customer experience analyst skills
Microsoft Learn
Work with Dynamics 365 Contact Center IVR
Microsoft Learn
Implement an AI-powered contact center with Dynamics 365
Microsoft Learn
Configure forms, charts, and dashboards in model-driven apps
Microsoft Learn
Configure queues in Dynamics 365 Contact Center
Microsoft Learn
Monitor and optimize Dynamics 365 Contact Center with AI-driven insights
Microsoft Learn
Work with service-level agreements in Dynamics 365 Customer Service
Microsoft Learn
Introduction to implementing Dynamics 365 Contact Center