Skill pathway
Customer Service
Service
Customer Service is one of the skills Australian employers list in job ads we track. Below is the free training that builds it and the work it leads to.
Why employers ask for Customer Service
Customer Service shows up in the skill requirements for 12 of the Australian careers we track, including Customer Service Officer, IT Support Officer, Administration Assistant. 13 of the job listings currently on SkillHarbour name it as a requirement.
Where to learn Customer Service
Start here (beginner)
EDUCBA
Retail Supply Chain and Customer Service Strategies
Microsoft Learn
Empower your workforce with Microsoft Copilot: Customer Service
Coursera
Active Listening: Enhancing Communication Skills
Go further
Microsoft Learn
Search and filter knowledge articles by using Dynamics 365 Customer Service
Microsoft Learn
Configure experience profiles in Dynamics 365 Customer Service
Microsoft Learn
Use skill-based routing in Dynamics 365 Customer Service
Microsoft Learn
Configure reliable email intake in Dynamics 365 Customer Service
Microsoft Learn
Collaborate with Microsoft Teams in Dynamics 365 Customer Service
Microsoft Learn
Configure AI for case management in Dynamics 365 Customer Service
Microsoft Learn
Work with service-level agreements in Dynamics 365 Customer Service
Microsoft Learn
Use knowledge articles to resolve Dynamics 365 Customer Service cases
Microsoft Learn
Configure work classification and assignment in Dynamics 365 Customer Service
Microsoft Learn
Create and manage entitlements in Microsoft Dynamics 365 Customer Service
Microsoft Learn
Support customers across engagement channels in Dynamics 365 Customer Service
Microsoft Learn
Configure scripts, macros, and productivity tools in Dynamics 365 Customer Service
Microsoft Learn
Handle conversations in Copilot Service workspace
Microsoft Learn
Set up unified routing in Dynamics 365 Customer Service
Careers that use Customer Service
Customer Service Officer
$55k – $68k · needed at level 4 of 5
IT Support Officer
$60k – $80k · needed at level 3 of 5
Administration Assistant
$60k – $75k · needed at level 3 of 5
Medical Receptionist
$55k – $70k · needed at level 3 of 5
Cafe or Restaurant Manager
$65k – $90k · needed at level 3 of 5
Retail Sales Assistant
$48k – $60k · needed at level 3 of 5
Barista
$50k – $62k · needed at level 3 of 5
Pharmacy Assistant
$52k – $66k · needed at level 3 of 5
Receptionist
$52k – $66k · needed at level 3 of 5
Hotel Front Office Attendant
$52k – $66k · needed at level 3 of 5
Delivery Driver
$55k – $72k · needed at level 3 of 5
Administrative Assistant
$55k – $72k · needed at level 3 of 5
Jobs asking for Customer Service
- Remote Customer Service Agent - Work at HomeTowardJobs · Melbourne, VICSalary not published
- Work From Home Data Entry Administrator (100% Remote )Remote Career · Melbourne, VICSalary not published
- Service Advisor, CanberraTesla · AustraliaSalary not published
- Work at Home Data Entry Agent - Part TimeTowardJobs · Melbourne, VICSalary not published
- Customer Service & Administrative Office AssistantHRS Talent Solutions · Melbourne, VICSalary not published
- AccountantAPM Group Sandbox · Melbourne, VICSalary not published
- Work From Home Customer Service Representative - Part TimeTowardJobs · Melbourne, VICSalary not published
- Customer Experience SpecialistAphex · AustraliaSalary not published
- Senior Customer Success Manager (Australia)Pano AI · AustraliaSalary not published
- Analyst, Client Onboarding SpecialistMUFG Bank, Ltd. · AustraliaSalary not published