Skill pathway
Customer Service
Service
Customer Service is one of the skills Australian employers list in job ads we track. Below is the free training that builds it and the work it leads to.
Why employers ask for Customer Service
Customer Service shows up in the skill requirements for 72 of the Australian careers we track, including Customer Service Officer, IT Support Officer, Administration Assistant. 2 of the job listings currently on SkillHarbour name it as a requirement.
Where to learn Customer Service
Start here (beginner)
EDUCBA
Retail Supply Chain and Customer Service Strategies
Coursera
Active Listening: Enhancing Communication Skills
Goodwill Industries International
Goodwill® Digital Navigator Certificate
Nationally Recognised Training
Certificate IV in Recreational Vehicles
Microsoft Learn
Empower your workforce with Microsoft Copilot
Microsoft Learn
Empower your workforce with Microsoft Copilot: Customer Service
EDUCBA
AI Chatbots with ChatGPT, Dialogflow & Watson
Nationally Recognised Training
Certificate III in Rail Customer Service
IBM
IBM IT Support
Chegg Skills
Applied AI in Customer Service
LearnQuest
AI Agents: Complete Beginner's Guide
DeepLearning.AI
DeepLearning.AI Data Engineering
Cisco
Small Business Networking
Nationally Recognised Training
Customer Service
Nationally Recognised Training
Telecommunications Customer Service Technician - HFC Technician Skill Set
Nationally Recognised Training
Travel Sales and Customer Service
Nationally Recognised Training
Certificate III in Hospitality
Nationally Recognised Training
Certificate III in Public Transport Customer Service and Compliance
Nationally Recognised Training
Diploma of Health Administration
Nationally Recognised Training
Customer Service Skill Set
Microsoft Learn
Manage cases, workloads, and service commitments in Dynamics 365 Customer Service
Nationally Recognised Training
Certificate IV in Library and Information Services
Nationally Recognised Training
Customer Service
Nationally Recognised Training
Certificate II in Telecommunications Network Build and Operation
Microsoft Learn
Enhance Microsoft Copilot Studio agents
Microsoft Learn
Work with entitlements and service level agreements in Dynamics 365 Customer Service
Nationally Recognised Training
Certificate III in Telecommunications Technology
Microsoft Learn
Introduction to service in Dynamics 365
Nationally Recognised Training
Customer service in Laundry or Dry Cleaning Operations Skill Set
Nationally Recognised Training
Certificate IV in Travel and Tourism
Nationally Recognised Training
Diploma of Outdoor Leadership
Nationally Recognised Training
Customer Service Management
Nationally Recognised Training
Certificate IV in Hospitality
Nationally Recognised Training
Diploma of Travel and Tourism Management
Nationally Recognised Training
Certificate III in Light Rail Driving
Nationally Recognised Training
Diploma of Hospitality Management
Microsoft Learn
Digitally transform with Dynamics 365
Nationally Recognised Training
Diploma of Practice Management
Nationally Recognised Training
Diploma of Facilities Management
Nationally Recognised Training
Diploma of Minerals Processing
Nationally Recognised Training
Advanced Diploma of Travel and Tourism Management
Nationally Recognised Training
Course in Asset Management
Nationally Recognised Training
Certificate I in Skills for Life
Nationally Recognised Training
Furniture Removal Pre-Packer Skill Set
Nationally Recognised Training
Ecommerce Management
Nationally Recognised Training
Course in Specialist Body Piercing
Nationally Recognised Training
Certificate III in Technical Security
Google IT Support
Nationally Recognised Training
Advanced Diploma of Hospitality Management
Nationally Recognised Training
Certificate IV in Strata Community Management
Nationally Recognised Training
Certificate III in International Freight Forwarding (Operator)
Nationally Recognised Training
Advanced Diploma of Banking Services Management
Nationally Recognised Training
International Freight Forwarding Skill Set
Nationally Recognised Training
Cabin Crew Supervisor Skill Set
Nationally Recognised Training
Certificate IV in Glass and Glazing
Nationally Recognised Training
Certificate IV in Motor Vehicle Driver Training
Nationally Recognised Training
Certificate II in Rail Customer Service
Nationally Recognised Training
Irrigation Retail Sales Skill Set
Nationally Recognised Training
Contact Centre Team Manager Skill Set
Nationally Recognised Training
Tow Truck Driver Skill Set
Microsoft Learn
Implement goal management in Dynamics 365 Sales and Customer Service
CVS Health
CVS Health Retail Customer Service
Microsoft Learn
Configure Dynamics 365 Sales for AI-powered selling
Alex Genadinik
Customer Service, Customer Support, Customer Experience
Nationally Recognised Training
Advanced Diploma of Event Management
Nationally Recognised Training
Diploma of Veterinary Nursing
Nationally Recognised Training
Operate Roll-On and Roll-Off Equipment Skill Set
Nationally Recognised Training
Essential Business Skills for a Restaurant Manager
Nationally Recognised Training
Online Retail Coordination
Nationally Recognised Training
Diploma of Local Government
Nationally Recognised Training
Business Management
Nationally Recognised Training
Diploma of Event Management
Automatic Data Processing, Inc. (ADP)
ADP Entry-Level Payroll Specialist
Nationally Recognised Training
Basic Technician Network Build and Operate Skill Set
EDUCBA
Supply Chain Management for Retail Operations
Nationally Recognised Training
Diploma of Drilling Operations
Nationally Recognised Training
Certificate IV in Guiding
Nationally Recognised Training
Certificate III in Real Estate Practice
Nationally Recognised Training
Certificate IV in Artificial Intelligence for Business
Nationally Recognised Training
Certificate III in Telecommunications Network Build and Operation
Nationally Recognised Training
Technical Help Desk Support Skill Set
Nationally Recognised Training
Digital Skills for Small Business Skill Set
John Wiley & Sons
Shopify For Dummies
IBM
Generative AI for Customer Support
Meta
Building Generative AI Apps with Llama
Microsoft Learn
Extend Dynamics 365 Sales with AI and Power Platform tools
Microsoft Learn
Design Dynamics 365 Solutions
Logical Operations
Customer Service
Microsoft Learn
Manage cases with Copilot Service workspace
Microsoft Learn
Implement Dynamics 365 Projects
Microsoft Learn
Microsoft Learn for Educators course planning
Microsoft Learn
Prepare to teach MB-910 Microsoft Dynamics 365 Fundamentals (CRM)
Madecraft
Customer Service Professional Skills
Microsoft Learn
Prepare to teach MB-210 Microsoft Dynamics 365 Sales Functional Consultant
Microsoft Learn
Prepare to teach MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant
Microsoft Learn
Prepare to teach MB-220 Microsoft Dynamics 365 Marketing Functional Consultant
CVS Health
CVS Health Call Center Customer Service
Microsoft Learn
Transform service delivery with AI in Dynamics 365
Microsoft Learn
Introduction to becoming a business applications professional
Microsoft Learn
Describe the foundations of Dynamics 365 customer engagement apps
Microsoft Learn
Introduction to Microsoft Learn for Educators program
Microsoft Learn
Learn best practices from Microsoft Technical Trainers
Coursera
Hands-on Agentic AI: Building Intelligent Agents
Microsoft Learn
Microsoft Learn for Educators Course Preparation
Microsoft Learn
Get to know the project team for Dynamics 365 implementations
John Wiley & Sons
Artificial Intelligence All-in-One For Dummies
Go further
Microsoft Learn
Extend and analyze Dynamics 365 Customer Service
Microsoft Learn
Search and filter knowledge articles by using Dynamics 365 Customer Service
Microsoft Learn
Configure experience profiles in Dynamics 365 Customer Service
Microsoft Learn
Use skill-based routing in Dynamics 365 Customer Service
Microsoft Learn
Get started with Dynamics 365 Customer Service scheduling
Microsoft Learn
Configure reliable email intake in Dynamics 365 Customer Service
Microsoft Learn
Collaborate with Microsoft Teams in Dynamics 365 Customer Service
Microsoft Learn
Configure AI for case management in Dynamics 365 Customer Service
Microsoft Learn
Work with service-level agreements in Dynamics 365 Customer Service
Microsoft Learn
Use knowledge articles to resolve Dynamics 365 Customer Service cases
Microsoft Learn
Configure work classification and assignment in Dynamics 365 Customer Service
Microsoft Learn
Create and manage entitlements in Microsoft Dynamics 365 Customer Service
Microsoft Learn
Support customers across engagement channels in Dynamics 365 Customer Service
Microsoft Learn
Configure scripts, macros, and productivity tools in Dynamics 365 Customer Service
Microsoft Learn
Handle conversations in Copilot Service workspace
Microsoft Learn
Set up unified routing in Dynamics 365 Customer Service
Microsoft Learn
Work with knowledge management in Dynamics 365 Customer Service
Microsoft Learn
Create and publish agents with Microsoft Copilot Studio
Microsoft Learn
Architect AI solutions for business productivity
Microsoft Learn
Configure channels in Dynamics 365 Contact Center
Microsoft Learn
Extend and manage Microsoft Copilot Studio agents
Microsoft Learn
Configure AI and the service representative experience
Microsoft Learn
Route and distribute work in Dynamics 365 Customer Service
Microsoft Learn
Use Success by Design for Dynamics 365 solutions
Microsoft Learn
Work with Customer Service Insights
Microsoft Learn
Implement an AI-powered contact center with Dynamics 365
Microsoft Learn
Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service
Microsoft Learn
Orchestrate configuration of prebuilt agents and apps
Microsoft Learn
Get started with the features in Dynamics 365 Project Operations
Microsoft Learn
Help service reps be more productive in Dynamics 365 Customer Service
Microsoft Learn
Use Connected Customer Service with Dynamics 365
Microsoft Learn
Use Service Management in Microsoft Dynamics 365 Business Central
Microsoft Learn
Design AI agents for business solutions
Microsoft Learn
Configure knowledge management in Dynamics 365 Customer Service and Contact Center
Careers that use Customer Service
Customer Service Officer
$55k – $68k · needed at level 4 of 5
IT Support Officer
$60k – $80k · needed at level 3 of 5
Administration Assistant
$60k – $75k · needed at level 3 of 5
Medical Receptionist
$55k – $70k · needed at level 3 of 5
Cafe or Restaurant Manager
$65k – $90k · needed at level 3 of 5
Retail Sales Assistant
$48k – $60k · needed at level 3 of 5
Barista
$50k – $62k · needed at level 3 of 5
Pharmacy Assistant
$52k – $66k · needed at level 3 of 5
Receptionist
$52k – $66k · needed at level 3 of 5
Hotel Front Office Attendant
$52k – $66k · needed at level 3 of 5
Delivery Driver
$55k – $72k · needed at level 3 of 5
Administrative Assistant
$55k – $72k · needed at level 3 of 5
Advertising, Public Relations and Sales Manager
$139k · needed at level 3 of 5
Importers, Exporters and Wholesalers
$96k · needed at level 3 of 5
Call, Contact Centre and Customer Service Managers
$115k · needed at level 3 of 5
Conference and Event Organisers
$85k · needed at level 2 of 5
Manufacturers
$110k · needed at level 3 of 5
Customer Service Manager
$77k · needed at level 2 of 5
Hairdressers
$63k · needed at level 2 of 5
Cafe and Restaurant Managers
$85k · needed at level 2 of 5
Hotel and Motel Managers
$95k · needed at level 2 of 5
Caravan Park and Camping Ground Managers
$79k · needed at level 2 of 5
Licensed Club Managers
$92k · needed at level 2 of 5
Other Accommodation and Hospitality Managers
$100k · needed at level 2 of 5
Retail Managers
$84k · needed at level 2 of 5
Transport Services Managers
$138k · needed at level 2 of 5
Retail Supervisors
$66k · needed at level 2 of 5
Other Sales Assistants and Salespersons
$69k · needed at level 3 of 5
Librarians
$96k · needed at level 2 of 5
ICT Sales Professionals
$104k · needed at level 3 of 5
Technical Sales Representatives
$135k · needed at level 3 of 5
Credit and Loans Officers
$94k · needed at level 3 of 5
Travel Attendants
$78k · needed at level 2 of 5
Florists
$62k · needed at level 2 of 5
Butchers and Smallgoods Makers
$81k · needed at level 3 of 5
Nurserypersons
$84k · needed at level 3 of 5
Cafe Workers
$70k · needed at level 2 of 5
Models and Sales Demonstrators
$27k · needed at level 3 of 5
Motor Vehicle and Vehicle Parts Salespersons
$68k · needed at level 3 of 5
ICT Sales Assistants
$61k · needed at level 3 of 5
Other Hospitality Workers
$82k · needed at level 2 of 5
Service Station Attendants
$64k · needed at level 2 of 5
Betting Clerks
$16k · needed at level 3 of 5
Sales Assistants (General)
$65k · needed at level 3 of 5
General Clerks
$75k · needed at level 3 of 5
Gallery, Museum and Tour Guides
$74k · needed at level 2 of 5
Switchboard Operators
$75k · needed at level 3 of 5
Call or Contact Centre Workers
$74k · needed at level 3 of 5
Transport and Despatch Clerks
$89k · needed at level 3 of 5
Gaming Workers
$80k · needed at level 3 of 5
Information Officers
$76k · needed at level 3 of 5
Outdoor Adventure Guides
$67k · needed at level 2 of 5
Hotel Service Managers
$73k · needed at level 3 of 5
Waiters
$70k · needed at level 3 of 5
Bank Workers
$84k · needed at level 2 of 5
Library Assistants
$93k · needed at level 3 of 5
Insurance, Money Market and Statistical Clerks
$78k · needed at level 3 of 5
Bar Attendants and Baristas
$78k · needed at level 2 of 5
Tourism and Travel Advisers
$69k · needed at level 2 of 5
Couriers and Postal Deliverers
$78k · needed at level 3 of 5
Sales Representatives
$88k · needed at level 3 of 5
Ticket Salespersons
$66k · needed at level 3 of 5
Automobile Drivers
$24k · needed at level 3 of 5
Purchasing and Supply Logistics Clerks
$81k · needed at level 3 of 5
Pharmacy Sales Assistants
$58k · needed at level 2 of 5
Street Vendors and Related Salespersons
Not published · needed at level 3 of 5
Checkout Operators and Office Cashiers
$56k · needed at level 3 of 5
Shelf Fillers
$53k · needed at level 4 of 5
Bus and Coach Drivers
$93k · needed at level 3 of 5
Other Miscellaneous Labourers
$80k · needed at level 3 of 5
Train and Tram Drivers
$156k · needed at level 3 of 5
Fast Food Cooks
$51k · needed at level 3 of 5