Skill pathway
Dynamics Contact Center
Dynamics Contact Center is one of the skills Australian employers list in job ads we track. Below is the free training that builds it and the work it leads to.
Why employers ask for Dynamics Contact Center
We're still mapping the Australian careers that ask for Dynamics Contact Center.
Where to learn Dynamics Contact Center
Start here (beginner)
Microsoft Learn
Introduction to service in Dynamics 365
Microsoft Learn
Describe workforce management in Dynamics 365 Contact Center
Microsoft Learn
Design agent conversations using topics
Microsoft Learn
Introduction to navigating the modern Contact Center
Microsoft Learn
Describe the foundations of Dynamics 365 customer engagement apps
Go further
Microsoft Learn
Set up a Microsoft Copilot Studio agent for voice
Microsoft Learn
Work with Dynamics 365 Contact Center IVR
Microsoft Learn
Implement an AI-powered contact center with Dynamics 365
Microsoft Learn
Configure channels in Dynamics 365 Contact Center
Microsoft Learn
Monitor and optimize Dynamics 365 Contact Center with AI-driven insights
Microsoft Learn
Configure knowledge management in Dynamics 365 Customer Service and Contact Center