Skill pathway
Dynamics Customer Service
Dynamics Customer Service is one of the skills Australian employers list in job ads we track. Below is the free training that builds it and the work it leads to.
Why employers ask for Dynamics Customer Service
We're still mapping the Australian careers that ask for Dynamics Customer Service.
Where to learn Dynamics Customer Service
Start here (beginner)
Microsoft Learn
Introduction to service in Dynamics 365
Microsoft Learn
Manage cases, workloads, and service commitments in Dynamics 365 Customer Service
Microsoft Learn
Digitally transform with Dynamics 365
Microsoft Learn
Prepare to teach MB-210 Microsoft Dynamics 365 Sales Functional Consultant
Microsoft Learn
Implement goal management in Dynamics 365 Sales and Customer Service
Microsoft Learn
Microsoft Learn for Educators course planning
Microsoft Learn
Implement Dynamics 365 Projects
Microsoft Learn
Prepare to teach MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant
Microsoft Learn
Prepare to teach MB-220 Microsoft Dynamics 365 Marketing Functional Consultant
Microsoft Learn
Prepare to teach MB-910 Microsoft Dynamics 365 Fundamentals (CRM)
Microsoft Learn
Design Dynamics 365 Solutions
Microsoft Learn
Work with entitlements and service level agreements in Dynamics 365 Customer Service
Microsoft Learn
Transform service delivery with AI in Dynamics 365
Microsoft Learn
Introduction to becoming a business applications professional
Microsoft Learn
Describe the foundations of Dynamics 365 customer engagement apps
Microsoft Learn
Introduction to Microsoft Learn for Educators program
Microsoft Learn
Learn best practices from Microsoft Technical Trainers
Microsoft Learn
Microsoft Learn for Educators Course Preparation
Microsoft Learn
Get to know the project team for Dynamics 365 implementations
Microsoft Learn
Manage cases with Copilot Service workspace
Go further
Microsoft Learn
Configure reliable email intake in Dynamics 365 Customer Service
Microsoft Learn
Support customers across engagement channels in Dynamics 365 Customer Service
Microsoft Learn
Configure scripts, macros, and productivity tools in Dynamics 365 Customer Service
Microsoft Learn
Handle conversations in Copilot Service workspace
Microsoft Learn
Collaborate with Microsoft Teams in Dynamics 365 Customer Service
Microsoft Learn
Configure AI for case management in Dynamics 365 Customer Service
Microsoft Learn
Configure experience profiles in Dynamics 365 Customer Service
Microsoft Learn
Search and filter knowledge articles by using Dynamics 365 Customer Service
Microsoft Learn
Configure work classification and assignment in Dynamics 365 Customer Service
Microsoft Learn
Create and manage entitlements in Microsoft Dynamics 365 Customer Service
Microsoft Learn
Use skill-based routing in Dynamics 365 Customer Service
Microsoft Learn
Set up unified routing in Dynamics 365 Customer Service
Microsoft Learn
Work with knowledge management in Dynamics 365 Customer Service
Microsoft Learn
Connect and engage with customers with Omnichannel for Dynamics 365 Customer Service
Microsoft Learn
Use Success by Design for Dynamics 365 solutions
Microsoft Learn
Use knowledge articles to resolve Dynamics 365 Customer Service cases
Microsoft Learn
Work with Customer Service Insights
Microsoft Learn
Use Connected Customer Service with Dynamics 365
Microsoft Learn
Configure knowledge management in Dynamics 365 Customer Service and Contact Center
Microsoft Learn
Help service reps be more productive in Dynamics 365 Customer Service
Microsoft Learn
Configure AI and the service representative experience
Microsoft Learn
Get started with Dynamics 365 Customer Service scheduling
Microsoft Learn
Extend and analyze Dynamics 365 Customer Service
Microsoft Learn
Route and distribute work in Dynamics 365 Customer Service
Microsoft Learn
Work with service-level agreements in Dynamics 365 Customer Service