Skill pathway
Dynamics Customer Service
Dynamics Customer Service is one of the skills Australian employers list in job ads we track. Below is the free training that builds it and the work it leads to.
Why employers ask for Dynamics Customer Service
We're still mapping the Australian careers that ask for Dynamics Customer Service.
Where to learn Dynamics Customer Service
Start here (beginner)
Go further
Microsoft Learn
Configure reliable email intake in Dynamics 365 Customer Service
Microsoft Learn
Collaborate with Microsoft Teams in Dynamics 365 Customer Service
Microsoft Learn
Support customers across engagement channels in Dynamics 365 Customer Service
Microsoft Learn
Configure scripts, macros, and productivity tools in Dynamics 365 Customer Service
Microsoft Learn
Handle conversations in Copilot Service workspace
Microsoft Learn
Configure AI for case management in Dynamics 365 Customer Service
Microsoft Learn
Configure experience profiles in Dynamics 365 Customer Service
Microsoft Learn
Search and filter knowledge articles by using Dynamics 365 Customer Service
Microsoft Learn
Work with service-level agreements in Dynamics 365 Customer Service
Microsoft Learn
Use knowledge articles to resolve Dynamics 365 Customer Service cases
Microsoft Learn
Configure work classification and assignment in Dynamics 365 Customer Service
Microsoft Learn
Create and manage entitlements in Microsoft Dynamics 365 Customer Service
Microsoft Learn
Use skill-based routing in Dynamics 365 Customer Service
Microsoft Learn
Set up unified routing in Dynamics 365 Customer Service
Microsoft Learn
Work with knowledge management in Dynamics 365 Customer Service
Microsoft Learn
Route and distribute work in Dynamics 365 Customer Service
Microsoft Learn
Extend and analyze Dynamics 365 Customer Service