Skill pathway
Knowledge Management
Knowledge Management is one of the skills Australian employers list in job ads we track. Below is the free training that builds it and the work it leads to.
Why employers ask for Knowledge Management
We're still mapping the Australian careers that ask for Knowledge Management.
Where to learn Knowledge Management
Start here (beginner)
Microsoft Learn
Extend declarative agents for Microsoft 365 Copilot with API plugins using Visual Studio Code
Microsoft Learn
Extend Microsoft 365 Copilot in .NET
Microsoft Learn
Describe workforce management in Dynamics 365 Contact Center
Microsoft Learn
Extend Microsoft 365 Copilot with declarative agents using Visual Studio Code
Microsoft Learn
Extend Microsoft 365 Copilot in TypeScript
Microsoft Learn
Introduction to the Microsoft Cloud Adoption Framework
Microsoft Learn
Introduction to navigating the modern Contact Center
Microsoft Learn
Get started with Microsoft 365 Copilot extensibility
Microsoft Learn
Use AI to plan your day
Microsoft Learn
How AI can help with work and school
Go further
Microsoft Learn
Authenticate your API plugin for declarative agents with secured APIs
Microsoft Learn
Use knowledge articles to resolve Dynamics 365 Customer Service cases
Microsoft Learn
Using AI to develop coaching materials
Microsoft Learn
Search and filter knowledge articles by using Dynamics 365 Customer Service
Microsoft Learn
Work with knowledge management in Dynamics 365 Customer Service
Microsoft Learn
Use Adaptive Cards to show data in API plugins for declarative agents
Microsoft Learn
Configure knowledge management in Dynamics 365 Customer Service and Contact Center