Skill pathway
Call Centre Operations
Customer Service
Handling inbound or outbound customer calls and contact centre processes.
Why employers ask for Call Centre Operations
Call Centre Operations shows up in the skill requirements for 12 of the Australian careers we track, including Call Centre Operator, Call, Contact Centre and Customer Service Managers, Call or Contact Centre Workers.
Where to learn Call Centre Operations
Start here (beginner)
Careers that use Call Centre Operations
Call Centre Operator
$52k – $68k · needed at level 3 of 5
Call, Contact Centre and Customer Service Managers
$115k · needed at level 3 of 5
Call or Contact Centre Workers
$74k · needed at level 3 of 5
Counsellors
$112k · needed at level 3 of 5
ICT Support Technicians
$88k · needed at level 3 of 5
Accounting Clerks
$75k · needed at level 3 of 5
Credit and Loans Officers
$94k · needed at level 3 of 5
Betting Clerks
$16k · needed at level 4 of 5
Survey Interviewers
$48k · needed at level 4 of 5
Insurance, Money Market and Statistical Clerks
$78k · needed at level 3 of 5
Tourism and Travel Advisers
$69k · needed at level 3 of 5
Telemarketers
$71k · needed at level 3 of 5