Skill pathway
CRM
Customer Service
Using customer relationship management systems and workflows.
Why employers ask for CRM
We're still mapping the Australian careers that ask for CRM.
Where to learn CRM
Start here (beginner)
Coursera
Technology & Software Sales Fundamentals
Coursera
Sync CRM Contacts
Coursera
Advanced Selling with AI & Emotional Intelligence
Simplilearn
Multichannel Marketing - Email, Content and Mobile Marketing
Microsoft
Microsoft AI-Powered Sales & Relationship Management
Microsoft Learn
Use Dynamics 365 Copilot for Sales
Coursera
Digital Marketing Operations & Analytics
Amazon Web Services
AWS Tech Sales Representative
Coursera
Advanced Campaign & Channel Analytics
Salesforce
Customer Success with Customer 360
Coursera
B2B Sales Foundations: Pipeline, Process & Communication
Fundação Instituto de Administração
Inteligência Artificial Aplicada ao CRM
Coursera
Professional Sales Mastery
Coursera
Salesforce Starter Kit
LearnKartS
Salesforce Admin Certification Preparation
Coursera
AI Marketing Analytics
Zoho Corporation
Zoho Sales Representative
Coursera
Email Marketing Foundations
LearnQuest
Mastering Sales Negotiations and Closure
Coursera
Marketing Specialist
The Expert Academy
B2B Sales: Negotiation, Deal Closing And Buyer Influence
Coursera
GenAI for Sales: Prospecting, Pitching, and Growth
The Expert Academy
Virtual Selling: Build Trust And Close More Deals Online
The Expert Academy
Brand-Driven Sales: Influence Buyers And Grow Revenue
Coursera
CRM, Project Management & Omnichannel Strategy
Microsoft Learn
Prepare to teach MB-910 Microsoft Dynamics 365 Fundamentals (CRM)
Coursera
Email Marketing Foundations — Copy, Lists & Compliance
EDUCBA
TQM Excellence: Lean Six Sigma & Quality Systems
Coursera
GenAI for Sales Operations: Automation, Analytics & Strategy
EDUCBA
Salesforce Administration Fundamentals
Learn to Care
Using CRM for Business Development & Referral Tracking
EDUCBA
VBA Automation for Excel Workflows
IBM
IBM Sales Representative