Skill pathway
Customer Support
Customer Service
Helping customers resolve questions, issues and service needs.
Why employers ask for Customer Support
Customer Support shows up in the skill requirements for 3 of the Australian careers we track, including Call Centre Operator, Customer Service Manager, IT Support Officer. 1 of the job listings currently on SkillHarbour name it as a requirement.
Where to learn Customer Support
Start here (beginner)
CareerVidz
CUSTOMER SERVICE TRAINING COURSE! (Customer Service Skills) How to Be GREAT at CUSTOMER SERVICE!
Microsoft Learn
Empower your workforce with Microsoft Copilot: Customer Service
Amazon Web Services
Choosing your AWS identity service
Microsoft Learn
Empower your workforce with Microsoft Copilot
Coursera
Create Customer Support Data with Microsoft Excel
EDUCBA
AI Chatbots with ChatGPT, Dialogflow & Watson
Coursera
Harnessing LLMs: Strategy, Fine-Tuning & Evaluation
Coursera Partner
AI for Customer care
Microsoft Learn
Manage cases, workloads, and service commitments in Dynamics 365 Customer Service
Alex Genadinik
Customer Service, Customer Support, Customer Experience
Microsoft Learn
Work with entitlements and service level agreements in Dynamics 365 Customer Service
LearnKartS
AI Automation Engineer with n8n
IBM
Generative AI for Customer Support
Coursera
Build Powerful AI Agents with OpenAI Tools
AI CERTs
AI for Telecommunications
Akamai Technologies, Inc.
Akamai Customer Consulting and Support
Go further
Microsoft Learn
Create and manage entitlements in Microsoft Dynamics 365 Customer Service
Microsoft Learn
Configure AI and the service representative experience
Microsoft Learn
Work with service-level agreements in Dynamics 365 Customer Service